Return & Refund Policy

Last Updated: October 25, 2026

At DailyCova, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth shopping experience.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

• You must request a return within 30 days of receiving your order.

• The item must be unused and in its original condition.

• The item must be returned in its original packaging, including all accessories and components where applicable.

• You must provide your order number or proof of purchase.

Items that do not meet these requirements may not qualify for a return, except where otherwise required by applicable consumer protection laws.

2. How to Request a Return

To start a return, please contact us at:

Email: canada@dailycova.com

Please include:

• Your order number.

• Your full name.

• The email address associated with your order.

• The product you wish to return.

• The reason for your return.

• Photos of the product if it is damaged, defective, or incorrect.

Once we review your request, we will provide return instructions and the applicable return shipping address.

Please do not send items back without contacting us first.

3. Return Shipping Costs

For returns due to a change of mind, ordering the wrong product, or no longer needing an item, the customer is responsible for return shipping costs unless otherwise agreed.

If an item arrives damaged, defective, or incorrect, DailyCova will cover reasonable return shipping costs or arrange an appropriate return method where a return is required.

We recommend using a trackable shipping service and keeping your shipping receipt until your return is completed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us at canada@dailycova.com as soon as reasonably possible.

Include your order number, a description of the issue, and photos if available.

After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

5. Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, including:

• Used personal care or hygiene products.

• Opened hygiene-related products that cannot be safely resold.

• Gift cards.

• Personalized or custom-made products.

• Final-sale items, where such exclusions are permitted by applicable law.

These exclusions do not affect your statutory rights regarding defective, misrepresented, or otherwise non-compliant products.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to the original payment method.

• We aim to initiate approved refunds within 5–10 business days.

• Your bank or payment provider may require additional time to process and display the refund.

Original shipping fees are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.

7. Exchanges

If you would like to exchange an item, please contact canada@dailycova.com.

Exchanges are subject to product availability and eligibility.

If a direct exchange is unavailable, we may ask you to return the eligible item and place a new order.

For defective or incorrectly supplied products, we will arrange an appropriate resolution in accordance with applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at canada@dailycova.com.

We will make reasonable efforts to cancel orders before they are processed or shipped.

If your order has already shipped, cancellation may no longer be possible, and you may need to follow our return process.

Any cancellation rights provided by applicable law remain unaffected.

9. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank account or payment statement.

2. Contact your bank or payment provider, as processing times may vary.

3. If you still have not received your refund, email canada@dailycova.com with your order number.

We will assist you in checking your refund status.

10. Consumer Protection Rights

Nothing in this policy limits or excludes rights and remedies that cannot be waived under applicable Canadian federal or provincial consumer protection laws.

If applicable law provides additional rights or protections, those legal requirements will take precedence.

11. Policy Updates

We may update this Return & Refund Policy from time to time.

Any changes will be published on this page, together with an updated revision date.

12. Contact Us

For questions about returns, refunds, exchanges, or order cancellations, please contact:

DailyCova

Email: canada@dailycova.com

Website: https://dailycova.com/

We appreciate your business and are here to help.