Refund and Returns Policy

Refund and Returns Policy

Last Updated: October 25, 2026

At DailyCova, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

This Refund and Returns Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations for purchases made through https://dailycova.com/.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • The item must be unused, in its original condition, and in its original packaging.
  • All original accessories, manuals, and components must be included, where applicable.
  • You must provide your order number or other proof of purchase.

Items that do not meet these conditions may not qualify for a return, except where required by applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: canada@dailycova.com

Please include:

  • Your order number.
  • Your full name and the email address used for the purchase.
  • The item you wish to return.
  • The reason for your return.
  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our support team will review your request and provide return instructions where applicable.

Please do not send items back without first contacting us and receiving return instructions.

The return shipping address will be provided after your return request has been reviewed.

3. Non-Returnable Items

For hygiene, safety, and other applicable reasons, certain products may not be eligible for change-of-mind returns, including:

  • Used personal care or hygiene products.
  • Opened products that cannot be safely resold for hygiene reasons.
  • Gift cards.
  • Items marked as final sale, where such exclusions are legally permitted.
  • Customized or personalized products, unless defective or incorrectly supplied.

These exclusions do not limit any rights or remedies available under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at canada@dailycova.com as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and clear photos if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy consistent with applicable law.

Customers will not be required to pay return shipping costs for items confirmed to be defective, damaged on arrival, or incorrectly supplied, where a return is required.

5. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or no longer needing the product, customers are responsible for return shipping costs unless we advise otherwise.

If a return is necessary because an item is defective, damaged on arrival, or incorrect, DailyCova will cover reasonable return shipping costs or provide an appropriate return arrangement.

We recommend using a trackable shipping service when returning an item.

Please keep your shipping receipt and tracking information until the return has been completed.

6. Refund Processing

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method.
  • We aim to initiate the refund within 5–10 business days after approval.
  • Your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or otherwise agreed by DailyCova.

Any legally required refunds or remedies will be handled in accordance with applicable consumer protection laws.

7. Exchanges

If you wish to exchange an item for a different size, colour, or product, please contact canada@dailycova.com.

Exchanges are subject to product availability and return eligibility.

If a direct exchange is unavailable, we may ask you to return the eligible item and place a new order.

For defective or incorrectly supplied products, we will work with you to arrange an appropriate remedy.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at canada@dailycova.com.

We will make reasonable efforts to cancel your order before it has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible, and the applicable return process may need to be followed.

Cancellation and refund rights provided by applicable consumer protection laws remain unaffected.

9. Missing or Delayed Refunds

If your approved refund has not appeared in your account:

  1. Check your bank account or payment statement again.
  2. Contact your credit card issuer or payment provider, as posting times may vary.
  3. If the refund is still missing, email canada@dailycova.com with your order number.

We will help you review the status of your refund.

10. Consumer Rights

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable Canadian federal or provincial consumer protection laws.

Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.

11. Changes to This Policy

DailyCova may update this Refund and Returns Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact:

DailyCova

Email: canada@dailycova.com

Website: https://dailycova.com/

Our customer support team will be happy to assist you.